Contact SXC
We’re here to help — calmly, discreetly, and professionally.
If you have a question, need support, or want to raise a concern, please use the appropriate channel below so we can respond effectively.
General Support
For:
-
Account questions
-
Technical issues
-
Platform guidance
-
General enquiries
📩 Email: help@sxc.net.au
or use the in-platform support form.
Safety & Trust Concerns
For:
-
Harassment or boundary violations
-
Safety, consent, or trust issues
-
Impersonation or misrepresentation
-
Review or reputation concerns
Please use the in-platform reporting tools wherever possible.
This allows us to review context securely and respond appropriately.
If you are unable to report in-platform, contact:
📩 Email: help@sxc.net.au
All safety reports are handled confidentially.
Providers & Establishments
For:
-
Onboarding or verification questions
-
Establishment setup
-
Account management support
📩 Email: help@sxc.net.au
Legal & Compliance
For:
-
Legal notices
-
Jurisdictional or compliance enquiries
-
Formal requests
📩 Email: help@sxc.net.au
What to Expect
-
We aim to respond within a reasonable timeframe
-
Reports are reviewed carefully and proportionately
-
Confidentiality is respected
-
Retaliation for contacting SXC is not tolerated
Please note: SXC provides platform support and tools. We do not offer legal advice.
Emergencies
SXC is not an emergency service.
If you are in immediate danger, contact local emergency services.