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SXC Impersonation & Representation Policy

Effective date: 1st January, 2026.

1. Purpose

SXC is a trust-based platform.

This policy exists to ensure that all profiles, communications, and listings on SXC accurately represent the person or entity involved, and that users can rely on what they see.

Impersonation, misrepresentation, and undisclosed third-party control undermine trust and are not permitted.

2. Core Principles

SXC operates on the following principles:

  • Truthful representation — profiles must reflect the real person or business

  • Transparency of control — who manages an account must be clear

  • Provider autonomy — providers control their own identity and participation

  • Professional integrity — deception has no place on the platform

3. Impersonation Prohibited

The following are strictly prohibited on SXC:

  • Pretending to be another provider or individual

  • Operating an account under someone else’s identity

  • Creating fake personas or misleading profiles

  • Using another person’s name, likeness, or reputation without permission

  • Creating duplicate or deceptive accounts

Impersonation will result in immediate account action.

4. Representation & Account Control

Independent Providers

  • Must manage their own accounts or

  • Clearly disclose if another person assists with account management

Establishments & Agencies

  • May manage provider profiles only where:

    • The relationship is legitimate and disclosed

    • Providers have consented to the representation

    • Control and boundaries are transparent

Undisclosed third-party control is not permitted.

Users must not mislead others about who is:

  • Sending messages

  • Managing bookings

  • Controlling profile content

5. Images, Media & Identity Integrity

To protect trust:

  • Profile images and media must depict the verified provider

  • Stolen, altered, or misleading images are not permitted

  • Use of stock photography or images of another person is prohibited

  • Verified media indicators may be applied where applicable

Media that misrepresents identity may be removed.

6. Catfishing & Deceptive Practices

The following behaviours are not allowed:

  • Misleading customers about appearance, identity, or availability

  • Using fake profiles to attract bookings or messages

  • Switching identities across accounts

  • Presenting edited or filtered media in a deceptive manner

Accuracy and honesty are required.

7. Consequences of Misrepresentation

Violations of this policy may result in:

  • Content removal

  • Loss of verified status

  • Trust score reduction

  • Account warnings

  • Temporary or permanent suspension

Severe or repeated violations may result in immediate removal.

8. Reporting & Review

Users may report:

  • Suspected impersonation

  • Misleading profiles or images

  • Undisclosed third-party control

Reports are:

  • Reviewed discreetly

  • Assessed fairly

  • Handled with care to avoid harm

Good-faith reports are protected from retaliation.

9. Platform Commitment

SXC is committed to:

  • Protecting provider reputation

  • Ensuring customers can trust profiles

  • Supporting transparent business relationships

  • Acting decisively against deception

Trust is a shared responsibility.

10. Acknowledgement

By using SXC, all users agree to:

  • Represent themselves accurately

  • Disclose account control where applicable

  • Use only authentic images and information

  • Comply with this Impersonation & Representation Policy